Post by account_disabled on Mar 11, 2024 21:33:06 GMT -8
An employee's negligence and disregard when serving a customer constitutes a failure to provide services. Based on this understanding, the 2nd Civil Chamber of the Court of Justice of Acre ordered a supermarket to compensate a customer for having charged twice for a market.
reproduction
The supermarket cashier charged twice and knew it had already been paid
Reproduction
According to the process, the Portugal Mobile Number List customer was forced to pay for a purchase again, even after proving to the supermarket cashier that the amount had been debited on the bank's application.
The author demonstrated his embarrassment to the other people waiting in line, as well as highlighting the frustrated attempt to clarify the situation in the service, as for 40 minutes they repeated that a new payment was necessary. So, he ended up transferring the purchase, which totaled R$300.17, to another credit card.
When analyzing the case files, judge Júnior Alberto found that the moral damage was clear due to the repercussion of the fact in the author's intimate sphere. "The undue demand for already compensated payment amounts to a violation of dignity and, without a doubt, disregard and lack of respect towards the consumer, highlighting the abusive conduct of the company's employees", he stated.
Thus, the magistrate determined compensation for moral damages in the amount of R$5,000 and, in relation to excessive charges, set the compensation at double the amount charged. With information from the TJ-AC press office.
reproduction
The supermarket cashier charged twice and knew it had already been paid
Reproduction
According to the process, the Portugal Mobile Number List customer was forced to pay for a purchase again, even after proving to the supermarket cashier that the amount had been debited on the bank's application.
The author demonstrated his embarrassment to the other people waiting in line, as well as highlighting the frustrated attempt to clarify the situation in the service, as for 40 minutes they repeated that a new payment was necessary. So, he ended up transferring the purchase, which totaled R$300.17, to another credit card.
When analyzing the case files, judge Júnior Alberto found that the moral damage was clear due to the repercussion of the fact in the author's intimate sphere. "The undue demand for already compensated payment amounts to a violation of dignity and, without a doubt, disregard and lack of respect towards the consumer, highlighting the abusive conduct of the company's employees", he stated.
Thus, the magistrate determined compensation for moral damages in the amount of R$5,000 and, in relation to excessive charges, set the compensation at double the amount charged. With information from the TJ-AC press office.